Zane Sewell

TCP Software - Director of Services and Integrations

• Lead and mentor Professional Services and Integration teams, driving project delivery, continuous improvement, and professional growth.
• Coach and develop staff, conduct performance reviews, and promote professional growth opportunities.
• Maintain strong project governance and ensure projects are completed on time, within budget, and to customer quality standards.
• Oversee integration of TCP products with third-party solutions, ensuring customer requirements, quality standards, and on-time delivery.
• Implement project governance, process improvement, and lessons learned to optimize team performance and customer outcomes.
• Collaborate cross-functionally and with external partners to ensure project success and customer satisfaction.
• Support sales and partnership teams through technical leadership, customer engagement, and alignment of integration priorities.

Amazon Web Services - Sr. Technical Account Manager

• A dedicated strategic advisor providing technical guidance, architecture reviews, and proactive support for Enterprise Support customers comprised of dozens of business units and over 1,000 AWS accounts.
• Member of the Resilience TFC (Technical Field Community) within AWS engaged with customers to conduct advanced technical or strategic planning to improve workload availability.
• Develop and execute a comprehensive technology strategy aligned with the customer's business objectives driving innovation and value realization.
• Helped customers save over $5mm/year through storage optimization, modernization, rightsizing, commitment-based discounts (SPs, RIs, etc..), and the establishment of FinOps CCOE practices.
• Directly supported the planning and execution of over 30 migrations and 3 full data center exits.
• Identified and provided mitigation recommendations for over 100 cloud security risks in areas including networking, identity, encryption, and more.
• Delivered executive-level presentations across multiple customers and portfolios on a quarterly basis, fostering long-term strategic relationships and reporting on business value delivery.
• Prioritized work as it relates to the customer's business objectives, delivered AWS services trainings as needed, and directly engaged in technical blockers to provide solutions or facilitate engagement with domain experts as-needed.

Amazon Web Services - Migration Consultant

• Design and architect cloud-native solutions for multiple Public Sector customers including:
  • Automated multi-account security audit solution with centralized reporting/dashboarding in OpenSearch using FOSS programs
  • AD to AWS Managed AD migration technical runbook and migration plan
  • Customized LandingZone solution in GovCloud that mimicked AWS Control Tower capabilities
• Created thorough documentation for solution supportability post-engagement

TimeClock Plus - Director of Cloud Operations

• Led a team of 15 DevOps Engineers, Cloud Operations Engineers, and Site Reliability Engineers to support the company's AWS-hosted SaaS offering
• Implemented observability and resiliency related improvements to improve the products SLA from 99.9% to 99.99%
• Managed the migration of TCP's premier SaaS product from Rackspace's cloud offering to AWS public cloud
• Aided in company-wide DR/BCP and security compliance (SOC2/GDPR) efforts

TimeClock Plus - Cloud Engineer

• Performed routine operations for cloud-hosted applications, focusing on SysOps-related activities
• Built a cloud-based load and scale testing solution to identify and remediate architectural bottlenecks

CalTech - Support Engineer

• Provided technical support, systems administration, deployment, and configuration of community bank business systems
• Ensured data security, backup processes, documentation updates, audits on-call support, and training for help desk staff